DoorDash Background Check Disqualifications: Your Expert Guide
Evelyn Sanderson - November 15, 2024
DoorDash is one of the most popular delivery apps around today, and DoorDash operates both within and outside of the United States. Every driver who works for DoorDash is considered an independent contractor, so DoorDash has due diligence to screen every individual working for them to ensure customer safety and the safety of others on the road.
Certain offenses can get you automatically disqualified with a DoorDash background check. Our article tells you more about DoorDash background check disqualifications and what to do if you have failed a background check with this delivery company.
What Is a DoorDash Background Check?
A DoorDash background check is a background check that is conducted on those individuals who wish to work with the delivery company DoorDash. These background checks primarily look at criminal records, driving records, including driver’s license status, and status on the National Sex Offender Registry of a person who wishes to work with the company.
All of this information is an important part of the screening services that DoorDash conducts, as these items can determine how qualified a person is to work as a delivery driver with the company.
It’s essential for DoorDash to maintain the safety of their customers and others on the road. These background checks are held to eliminate individuals who are not well-suited to this kind of job.
Does Every DoorDash Driver Need to Submit a Background Check?
Every driver who wishes to work with DoorDash will need to submit a background check.
The background check will be conducted internally by DoorDash or by a third-party company that DoorDash works with to process background check reports. Which option is used depends on the country where DoorDash is operating and local or federal rules.
Only once a DoorDash driver passes a background check are they allowed to complete their profile on the app and start taking orders.
Can I Review My Own Background Check Report?
If you are trying to submit a background check report to DoorDash, you cannot obtain this report yourself and simply email it to the company. You will need to follow DoorDash’s procedures for submitting a background check report. This may include providing your consent to the background check process and receiving a copy of your background check reporting rights.
That being said, you can find your own background check report by using a people search tool or other online research to see what DoorDash might be able to view about you.
Checking a people search tool, like ours at Information.com, gives you a heads-up on what could be considered a red flag to DoorDash. Plus, it gives you time to correct errors or other issues on your report that could potentially result in disqualification from the DoorDash background check process.
How Long Does a DoorDash Background Check Take?
A DoorDash background check can take anywhere from a few days to a couple of weeks. This range of time is due to the many moving parts it can take to conduct background checks and any hold-ups with the third-party background check service DoorDash works with.
If you have potential issues with your background check report, it may take longer for DoorDash to review this information before releasing a decision to you via the app or email.
DoorDash Background Check Disqualifications
While DoorDash background checks are not the most intense type of check around, there are still some major disqualifications for anyone wishing to work with this platform.
DoorDash background check disqualifications include:
- A history of speeding tickets, including tickets that have resulted in criminal charges
- Drug and alcohol-related traffic violations or criminal convictions
- A history of driving accidents
- Auto theft charges
- Criminal convictions and charges for driving under the influence (DUI)
- Tickets for driving without insurance, or a lack of consistent auto insurance
- Felony convictions for any kind of violent crime
- Sexual offense criminal convictions
- Sex offender status on a state or national registry
As you can guess, DoorDash takes the safety of customers and others on the road seriously. The most common background check disqualifications involve a history of poor driving or repeated traffic violations.
DoorDash also has a zero-tolerance policy for violent crimes and felonies, and serious criminal offenses such as terroristic acts or certain sexual offenses.
What Happens if I Fail the DoorDash Background Check?
If you fail the DoorDash background check, you will be denied working with the company. This can happen if one of the above disqualifications is found on your background check report, or if the company sees another item on your report that could cause you to fail.
Depending on your state, DoorDash might not be obligated to tell you the specific reason behind failing your background check. However, you can reach out to the company’s customer service team with your questions or concerns.
If you believe that you failed your DoorDash background check without a valid reason, you may be permitted to apply again after a certain amount of time or to request a review.
Can I Apply to DoorDash Multiple Times?
You can apply to DoorDash multiple times, though there are limits to this. If you have previously failed a background check with DoorDash, the company may let you apply again after a set period of time, something like 30 or 90 days.
If you have already applied multiple times or if you have a serious offense on your record that will disqualify you every time, DoorDash may disable your account. This will prevent you from applying again.
It’s important to speak with customer service staff to understand what your options are if you have previously been denied working with DoorDash but wish to try again.
Can I Contest My Background Check Results With DoorDash?
It is possible to contest your background check results with DoorDash, though you may receive mixed results from doing this.
Many times, DoorDash customer service staff will not be able to tell you the exact reasoning behind why your application or background check was rejected. Plus, it can be difficult to track down someone who can discuss this with you.
In many cases, if you believe you have been denied working with the company wrongly, you will simply be asked to wait a designated period of time and then try again.
It’s important to note that DoorDash is required in most states to send you notice of “pre-adverse action.” This explains your rights and that there is a potential for you to fail your background check report. You can reach out to DoorDash after receiving this notice and discuss your next steps from there. This gives you the chance to potentially contest your background check results.
While you are waiting to submit your background check, you may want to take the time to review your own background check report to make sure that there are no inconsistencies or errors. Taking care of these items ahead of time can help make the background check process smoother and ensure you don’t run into issues when applying to DoorDash.
Are DoorDash Bike Deliveries Exempt From the Background Check?
If you do not drive a motor vehicle, or if you simply want to deliver for DoorDash using a bike, you will still need to submit a background check report. However, DoorDash bike delivery drivers are not required to have a valid driver’s license; any official identification will suffice instead of a driver’s license.
Additionally, bike delivery drivers generally won’t have their driving record reviewed, as they will not be driving a motor vehicle.
Traffic infractions will not count towards any disqualifications for a bike delivery driver. A history of DUIs or criminal convictions that involve DUIs and other violent offenses, including sexual offenses, can disqualify bike drivers from delivering with DoorDash.
How Do I Contact DoorDash?
There are a few different ways to contact DoorDash, depending on what you need from this company. In general, you will be able to file a case with DoorDash customer service regarding your background check report directly through the app; you can open the app and navigate to your profile to find this option.
Alternatively, you can visit DoorDash’s website and follow the options for contacting the company, selecting the customer service staff that handles new driver applications. You may be able to call, email, or chat online with DoorDash employees who can answer your questions about the background check process.
Does DoorDash Routinely Conduct Background Checks?
DoorDash conducts at least one background check for every contractor that is hired by the company, but this company does not always routinely conduct background checks. Once hired by DoorDash, you are required to submit your driver’s license and maintain a valid license or ensure your identification is up to date if you are a bike delivery driver.
It’s important to note that you will need to report any accidents or other issues that occur while conducting a delivery to DoorDash.
This company may conduct repeated background checks on certain users if specific circumstances are met. DoorDash is not clear about these circumstances, but a history of bad reports by customers and a history of accidents while driving for DoorDash may result in a repeated background check.
Finding Employment With DoorDash
Finding employment with DoorDash is something that many people want as they consider delivering with this company as a side hustle or as part of a full-time job. It’s important to understand the background check requirements that DoorDash utilizes, especially the items that could cause you to be disqualified from working with this company.
If you have any questions or concerns about your background check process with DoorDash, reach out to this company directly to learn more about next steps or how to proceed with your official background check.
